Patrick Loubet
Senior UX designer
Made with

Coral's Live Dealer iOS App

Betting on Live Dealer Casino

Presentation 

The live dealer industry dominated by two main providers offers minimal choice and experience to users.

Coral Gaming branch wanted to disturb this status quo by proposing an iOS app with at first a better live casino lobby experience, and then an enhanced in-game interaction.

Define

The team was composed of a Business Owner, a UX Researcher, two UX Designers and two UI Designers.
I was assigned the lobby and the in-game experience while Ewa Marciniak was in charge of the registration, the cashier and the user account sections.
Great liberty was given to create a unique design but with the aim of fixing broken or complicated journeys, increase load speed and accessibility.
Persona workshop with Business Owners, Product Owner, Quality Analyst and Help Desk representative.
Persona workshop with Business Owners, Product Owner, Quality Analyst and Help Desk representative.

Research

To understand this part of the business, I run some Casino competitors analysis, both online and offline as we wanted to get as close as possible from the real experience.
Then we use technics such as heuristic evaluation and Usabilla survey to assess the existing.
We also run a workshop to create a set of Gaming UX Personas, using some business intelligence data and information extracted from the Acorn segmentation of the UK consumer population provided by our UX Researcher, Laura Cassara. We only had a Marketing set that was not enough to learn about users' motivation and behaviour.
I finished by studying the game's rules to know the users’ journeys and refine the requirements.
Check list of the elements required on the design per table types
Check list of the elements required on the design per table types

Analysis

The list of pain points and customers desire included:
  • Slow to load,
  • Information too cluttered, difficult to scan, generating a lot of cognitive loads.
  • Lack of explicit affordance and signifiers:
  • Preview of the table,
  • Quick deposit,
  • Favourite dealer,
  • Tables historical.



Verification of the app screens flow
Verification of the app screens flow

Design 

Several wireframes and prototypes iterations allow us to refine the content and the navigation but also to test some concepts that we finally discarded. 

Old design and redesign offering two display mode cards or list

Key tools and deliverables

  • Stakeholder interviews,
  • Requirement analysis,
  • Heuristic analysis, 
  • Usability review,
  • Rapid sketches,
  • Low-fidelity Axure wireframe,
  • Stakeholder interviews,
  • Paper Prototypes.

Results

What have I learned from this project? 

In a project of that scale, a great communication between the team makes a real difference. Teamwork is essential to deliver a product that meets both business and users expectations. 

4.8 out of 5 Stars
Really good app. Makes the live casino experience much more enjoyable!
Ama217 on iTunes​